To Bushnell:
I am forwarding on a most recent e-mail that I sent to iGolf about their service. I did not renew my membership prior because of their inadequate support, which I also documented on this Golf forum thread:
http://www.shottalk.com/forum/equipment-reviews/10610-igolf-gps.html
I venture to guess I will never receive a response to my issues this time as well, and do not have the patience to deal with their lack of support. Apparently my account was suspended within 1 hour of renewing it for security reasons to protect the integrity of their database. I guess downloading 10 new courses and updating others during the span of 1 hour poses a risk. Seems apparent I made the right choice in moving on to the uPro and Callaway for my most recent purchase. Will be updating the above link with this correspondence as well.
Sincerely
xxxx
Sent to iGolf and attached with e-mail to Bushnell:
Per my prior e-mail sent earlier this morning about my 1 hour old renewal being suspended for your security reasons in relation to your database, coupled with the fact that I can not reach anyone at your toll number listed, no one responded to my e-mail in a timely fashion, and your online support chat is unavailable.
At this point could you please cancel my renewal and refund the full cost of the membership to my Credit Card. I renewed this in an effort to download courses for travels I am about to make, and it seems apparent I am going to be unable to do so by the time I leave.
Please Credit the $34.99 fee back to my Credit Card immediately, otherwise I will be filing a grievance with my Credit Card company. It seems apparent since my leaving as a member for support issues, that you are still not capable of providing adequate support for your product. I will also be forwarding this information on to Bushnell to let them know of the past and current issues, and will let them know that they have lost my future business by way of Callaway and the uPro, whom are well known for their good support of their products.
Sincerely,
xxxx